Max Lucado, US author and minister, once said “conflict is inevitable, but combat is optional”. And, workplace teams are certainly no exception. This makes conflict
management critical, whether avoiding arguments, disputes, lasting conflict or ultimately, litigation.
Many of the calls we take on a daily basis centre around conflict within the workplace, teamwork in business expects the co-operation of individuals who may have their own personal agendas, interests, needs and preferences for ways of working. For business owners and line managers, this means there’s often the nightmare possibility that conflict will blow up, consume people’s energy and sink team performance, often affecting not only those involved in the conflict but the people around them.